Privacy policy

This privacy policy explains how Southminds collects, uses and protects information about you when you visit our website, communicate with us, or use the products and services we provide. By using our website or services you accept the practices described below.

1. Information we collect

Southminds may automatically collect and receive certain information from your computer or mobile device, including the activities you perform on our website and through our products, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies.

The personal information we collect may include:

• Geographic area where your device is used.
• Full name, username, email address and contact details.
• A unique alphanumeric user ID assigned upon registration.
• Optional account profile information you choose to provide.
• IP address and consent-related timestamps.
• Information submitted by you or by representatives of your organisation.
• Billing address and details relating to financial transactions.
• Credit card or payment-method details used for purchases.
• User-generated content such as messages, posts, comments, pages, profiles, images and communications submitted through our supported platforms.
• Images or files published through our services.
• Communication content from queries, comments or support requests.

2. How we use your information

Southminds uses the information collected for purposes including:

• Account login identification.
• Operation and provision of our products and services.
• Transaction verification, billing, security and authentication.
• Website analysis and user demographic research.
• Customer service support and responding to enquiries.
• Sharing aggregate, non-identifiable statistics with prospective partners or advertisers.
• Communicating with you about services, features, newsletters and events.
• Marketing Southminds products and services.
• Understanding customer needs and improving service features.
• Maintaining the security of our services.
• Statistical tracking and usability improvements.

3. Consent

4. Sharing of information

Southminds does not sell your personal information. We may share it with carefully selected sub-processors and service providers who help us deliver our products and services (for example, Microsoft cloud services for hosting and identity, and payment processors for billing), and with delivery partners who assist us in implementation and managed support engagements. These parties are required to handle your information in a manner consistent with this policy.

We may also disclose information where required by applicable law, court order, or to protect our rights and the safety of our customers and personnel.

5. Security and retention

Southminds applies reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to withdraw consent previously given. To exercise any of these rights, please contact us using the details below.

7. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The latest version will always be available on this page, marked with the “last updated” date above.

8. Contact us